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In This Issue
- President's Memo
- The Helping Hands Of The Library Trustee
- Register Today For NYSALB's Trustee Institute
- From The Desk Of The Committee Chair Assemblywoman Naomi C. Matusow
- From The Desk Of The Sub-committee Chair Senator Hugh T. Farley: "New Century Libraries" Proposal Includes Governance Issues
- Legislative Update
- The Book Cellar: A Tale of Two Approaches
- Some Rules For Library Politics
- New York State's Local Lobbying Law And Public Library Trustees
- Library Awarded Architectural Grant
- The Library Circuit: Lake Placid Public Library
- Librarian Talks To Herself
- Call For Velma Moore Candidates
- NYSALB Board Report
- Library Reference Questions On The Rise
- THE TRUSTEE
Library Reference Questions On The Rise
Spring 2001 issue of Trustee
An article in the Philadelphia Inquirer carried the headline "Internet brings a rise in reference questions for librarians." Quoting a reference librarian at the ready-reference call-in-service of the Carnegie Library in Pittsburgh, the article pointed out that librarians in the call-in reference department expected that they were going to be out of business within 10 years. The reasoning behind this thought pattern --- increasingly people could look up things for themselves on their personal computers. "Unexpectedly," continued the story "people have been using the library's reference service more than ever."
Statistics indicate that last year Carnegie Library's reference department answered 138,000 calls compared with 120,000 four years ago, and the upward trend continues. The Los Angeles Public Library appears to be having a similar experience.
The head of the electronic resources and services section of the Library of Congress noted that librarians are encouraging e-mail inquires rather than telephone or written requests. The result has been a drop in phone calls and a subsequent rise in e-mails requesting information.